Terms of service
Effective November 10, 2026. These terms govern use of Relay, a messaging service operated by What Do You Want? LLC, an Iowa limited liability company (“we,” “us”).
The service
Relay lets organizations collect subscribers, send marketing campaigns, and send transactional email. Other messaging channels may be added later. Access may be invited or granted after a request. Self-serve signup and billing are not yet generally available. Planned prices are not an offer to sell until checkout is live.
Acceptable use
You may not use Relay to send unlawful, deceptive, or unsolicited bulk messages, to harvest addresses, or to evade unsubscribe, consent, or suppression rules. You must have a lawful basis and, for marketing email, appropriate consent. You must keep a valid postal address on file before sending marketing mail. You are responsible for the content of your messages and for the lists you upload or collect.
Review and abuse prevention
We may review messages, accounts, and related signals to prevent abuse, protect deliverability, and enforce these terms. Review can include holding messages before they are sent. One free Relay account is allowed per person. We may refuse, pause, or close accounts that appear to evade that limit or that show signs of abuse, including unusual bounce or complaint rates.
Accounts and plans
When billing is live, every plan, including a free plan, will require a credit card at signup. Sending limits are based on emails sent, not on stored contacts, unless we state otherwise. We may change planned prices before checkout launches.
Limitation of liability
The service is provided as is. To the fullest extent permitted by law, What Do You Want? LLC is not liable for lost profits, lost data, or indirect damages, and our total liability for a claim is limited to the fees you paid us for Relay in the three months before the claim, or fifty US dollars, whichever is greater.
Contact
Questions about these terms can be sent to What Do You Want? LLC at joe@whatdoyouwant.io.